To cope with the flood of notices they must pass on, ISPs largely rely on automated systems, which means ones demanding cash could still slip through. While ISPs won't disclose the identity of a customer behind the IP address, they're obligated by law to forward that customer any piracy notices. Rights holders don't know their suspect's actual identity, only the IP address linked to the illegal download. Go Public 'Shocked' grandmother on hook for illegal mutant game download